Pro Points Loyalty Program - FAQs
Everything you need to know about earning rewards on the professional beauty supplies you already buy!
GETTING STARTED
Q: What is PBS Pro Points?
A: PBS Pro Points is our free loyalty rewards program built exclusively for licensed beauty professionals. You earn points on every full-price purchase and can redeem them for store credit or free products. Please review our PBS Loyalty Program Terms and Conditions for more complete details.
Q: Who can join?
A: The program is open to licensed beauty professionals only — estheticians, cosmetologists, lash artists, nail technicians, salon owners, and spa operators. You'll need a valid professional license to enroll.
Q: How do I sign up?
A: It's easy! Create an account on our website and complete the license verification process. Once your license is verified, you're automatically enrolled and will receive 100 bonus points just for joining.
Q: Is there a fee to join?
A: Nope — PBS Pro Points is completely free. There are no membership fees, annual charges, or hidden costs. Ever.
Q: Can I have more than one account?
A: Each business entity is limited to one account. If you operate multiple locations, please contact our support team to discuss your options.
EARNING POINTS
Q: How do I earn Pro Points?
A: You earn 1 Pro Point for every $1 you spend on any full-price purchase. Plus, there are tons of bonus ways to rack up points:
- Account Creation + License Verification: 100 points
- Onboarding Survey (Salon Setup Quiz): 75 points
- Product Review (UGC Submission): 50 points
- Comment Review: 20 points
- Birthday Bonus: 100 points (every year!)
- Business Anniversary: 100 points annually
Q: What's the Hero Product Incentive?
A: When we launch a featured product, you'll earn double points (2× multiplier) on that product during launch week. It's our way of letting you try what's new while stacking up extra rewards.
Q: Do I earn points on every purchase?
A: You earn points on all full-price purchases. Points are calculated on the pre-tax, pre-shipping subtotal. Items purchased on sale, designated event pricing (e.g., Black Friday, Cyber Monday), or at clearance pricing are excluded from point earning.
REDEEMING POINTS
Q: How do I redeem my points?
A: At checkout, use the rewards slider to apply your store credit. It's built right into the checkout flow — no codes to copy, no extra steps.
Q: What are the redemption tiers?
A: You can redeem your points at three store credit levels:
- 100 points = $5 Store Credit
- 200 points = $10 Store Credit
- 500 points = $25 Store Credit
Q: Can I redeem points for free products?
A: Yes! We periodically offer free product redemptions as an alternative to store credit. Check your account dashboard for current free product options and their point costs.
Q: Can I cash out my points?
A: Points don't have a cash value and can't be converted to cash, transferred to another account, or applied outside of the PBS store. They're exclusively for use toward your professional supply purchases.
VIP TIERS
Q: What are VIP Tiers?
A: As you spend more, you unlock higher reward levels. There are three tiers based on your annual qualifying spend:
| Tier | Annual Spend | Multiplier | Perks |
|---|---|---|---|
| Licensed Artist | $0 – $500 | 1× | Base pricing, entry-level rewards |
| Studio Pro | $501 – $1,500 | 1.25× | Early access to new product drops |
| Salon Elite | $1,501+ | 1.5× | Free shipping at $150, priority support |
Q: How is my tier determined?
A: Your tier is based on a rolling 12-month qualifying spend total. The system recalculates automatically, so you'll always be at the right level for your purchasing volume.
Q: What happens if my spending drops?
A: If your annual spend falls below your current tier threshold at recalculation, you'll move to the tier that matches your spend. We'll give you a heads-up before any change takes effect.
REFERRAL PROGRAM — "PRO KNOWS PRO"
Q: How does the referral program work?
A: Share your unique referral link with fellow licensed beauty pros. When they sign up and complete license verification, you both get rewarded:
- You (Referrer): 2,000 Pro Points — that's $20 in store credit!
- Your Friend (Referee): $20 welcome credit on their first qualifying order
Q: When do referral rewards get credited?
A: Your 2,000-point referral bonus is credited once the person you referred completes their license verification and activates their account. Their $20 welcome credit is applied automatically to their first qualifying purchase.
Q: Is there a limit on referrals?
A: There's no hard cap on how many pros you can refer — the more the merrier! Just keep in mind that all referrals must be legitimate, and self-referrals are not allowed.
Q: Are referrals available to all members?
A: The referral program is subject to applicable law and may not be available in all juridisctions.
POINTS & ACCOUNT MANAGEMENT
Q: Do my points expire?
A: Points expire after 12 months of account inactivity — meaning no purchase or earning action for a full year. We designed this window with busy professionals in mind: even placing just two or three orders a year keeps your points active.
Q: Will I be notified before my points expire?
A: Absolutely. We'll send you an email reminder 30 days before any points are set to expire, giving you plenty of time to place an order or complete an earning action.
Q: Where can I check my points balance?
A: Log in to your PBS account and visit the rewards dashboard. You'll see your current balance, tier status, earning history, and available redemptions all in one place.
PROMOTIONS & RESTRICTIONS
Q: Can I use my points during a sale?
A: Points redemptions (store credit or free product) cannot be combined with sitewide promotions, event pricing (Black Friday/Cyber Monday), or clearance items. If a promo is active at checkout, the system will apply the promotion and hold your points for a future full-price order.
Q: What purchases don't earn points?
A: You won't earn points on sale-priced or clearance items, gift card purchases, taxes, or shipping fees. Points are earned exclusively on the full-price product subtotal.
SHIPPING BENEFITS
Q: How do I qualify for free expedited shipping?
A: Salon Elite members enjoy free expedited shipping on orders of $150 or more. It's one of the standout perks of reaching our top tier — and a great reason to consolidate your supply orders with PBS.
Still have questions? Reach out to our team at ask@aiibeauty.com.
Ready to start earning? Create your free account today.